Maintenance & Tech Support

We provide solution maintenance and technical support services, typically for an application that we have developed for a client, or for an existing application.

 

During our maintenance and support services, we often provide regular feature updates, structured in individual quotations and proposals or as a component of the support service-level agreement (SLA). We keep relevant documentation continually up-to-date.

 

A typical SLA for our support services includes:

 

  • Maintaining a staged environment
  • Tuning and diagnosis
  • System maintenance
  • Environment recommendations as usage volume increases
  • Integration recommendations as other applications are added
  • Level two emergency repairs